Cooperative Bank of Oromia
Position 1 – Human-capital-outsourcing-expert
Requirements:
• MA or BA degree in Economics, Management, Human Resources and other Business-related fields and minimum of Five years relevant experience.
• Language: Proven proficiency of Afaan Oromoo, Amharic and English Languages is Mandatory.
• Duty Station: Head Office
• Human Capital Shared Service Sub-Process
• Main Role and Responsibility
• Devise strategies, policies, and frameworks on Human Capital Management functions such as human capital acquisition, human capital development, compensation, performance management, succession planning and management and rewards and other functions;
• Conduct different research to ensure that the strategies and other Human Capital Management initiatives were implemented as intended;
• Own and direct the programmatic aspects of human capital management such as program design and deployment, policy development and interpretation, and bank-wide functional data collection and analysis;
• Translate Corporate objectives into Human Capital Management objectives and initiatives;
• Ensure that policies, procedures, formats, and related manuals of the human capital management are up to date and valid;
• Provide interpretation and way forward on different human capital management related analytics;
• Assist and provide advisory role for other teams of the human capital management sub-processes in areas of implementing human capital management strategies;
• Participate in the bank’s corporate strategy devising or revision activities;
• Collaborate with other functions of the bank to conduct different surveys and studies regarding human capital management functions;
Undertake different studies that are believed to transform the current human capital management functions based on the environmental analysis,
• Provide different consultation services for district Human Capital Business Partners when need arises;
• Competency Requirement
Core Competency
• Ability to maintain a commitment to honesty; models social, ethical, and organizational values; firmly adheres to codes of conduct and ethical principles;
• Ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner.
• Ability to work effectively with and supports colleagues, fostering a positive and collaborative environment
• Ability to actively pursue technical and personal self-development on an ongoing basis
• Ability to give high concern for optimal operations, making effective decisions (business) with a less possible cost, or efficiency;
• Able to value communities’ values, norms and beliefs and act to discharge responsibilities to obey and serve the community
Functional Competency
• Knowledge of conducting and interpreting different Human Capital Outsourcing Studies.
• Ability to work on different Human Capital Outsourcing Analytics.
• Ability to formulate functional level strategy and devising different Human Capital Management policies and procedures.
• Ability of periodic review on Performance of Human Capital Outsourcing Companies
• Advanced knowledge of end-to-end Strategic Human Capital Outsourcing functions.
• Detailed Knowledge about inspection service delivery of Human Capital Outsourcing.
• Knowledge of labor and related laws of the country and HCO policy and procedures.
• Ability to interpret policy and procedure on Human
Capital Outsourcing and advise others,
• Knowledge of labor Relations Management,
• Basic Research, writing and analytical skills,
• Knowledge of Banking Busines
• Remuneration: As per the Bank’s salary scale and benefit scheme
• Terms of employment: Permanent after probationary period
• Registration Deadline: July 07, 2022
Interested applicants who fulfill the above criteria can submit their copies of non-returnable CV with the application letter and copy of credentials; including copy of grade 8 ministry certificate and other supportive documents. Applicants should appear in person within original documents within five consecutive working days from the date of announcement, only shortlisted applicants will be communicated for further process.
Position 2 – Customer-service-officer-maker-checker
Requirements:
• Educational Background: BA/BSc Degree in Economics, Accounting, Management, and other Business-related fields
• Experience: Minimum of One year’s relevant banking.
• Language: Proven proficiency of Amharic and English Languages is Mandatory and Having knowledge of other local language is plus
• Duty Station:
• Branches under City District (Central Finfinne District, East Finfinne District, North Finfinne District, South Finfinne District and Western Finfinne District)
• Registration Place: Head Office, Human Capital Business Partner Sub-Process (Located at Finfinne City, Kirkos Sub City, Dambel City Center 4th Floor (Kindly use lift no.06))
• Branches under Adama District
• Registration Place: Adama District Office (Located at Adama Town)
• Branches under Assela District
• Registration Place: Assela District Office (Located at
Adama Town)
• Branches under Assela District
• Registration Place: Assela District Office (Located at Assela Town)
• Branches under Bale District
• Registration Place: Shashamane District Office (Located at Shashamane Town)
• Branches under Chiro District
• Registration Place: Chiro District Office (Located at Chiro Town)
• Branches under Dire Dawa District
• Registration Place: Dire Dawa District Office (Located at Dire Dawa Town)
• Branches under Hossana District
• Registration Place: Hossana District Office (Located at Hossana Town)
• Branches under Hawassa District
• Registration Place: Hawassa District Office (Located at Hawassa Town)
• Branches under Jimma District
• Registration Place: Jimma District Office (Located at Jimma Town)
• Branches under Nekemte District
• Registration Place: Nekemte District Office (Located at Nekemte Town)
• Branches under Shashamane District
• Registration Place: Shashamane District Office (Located at Shashamane Town)
Qualifications
BA Degree in Management /Marketing /Economics/ Accounting or business-related field with a minimum of one years of relevant banking experience.
Language proficiency: Proven proficiency of Listening, Speaking and Writing Amharic and English are Mandatory and having knowledge other local language is advantageous.
Required Competency
• Knowledge of the bank’s products/services
• Communication skills
• Marketing skills
• Basic IS skills
• Ability to sell in bundle
• Interpersonal skills
Service minded attitude
• Learning agility (self-updating) attitude
• Analytical thinking
• Relationship building
Role and Responsibility
• Attend customers at the counter properly and with due respect,
• Identify customers,
• Selling the bank products and services
• Process customers’ account opening and perform cross selling activities,
• Properly Manage customer enquiries over the counter with due respect
• Scan customers’ and authorized staffs’ signatures and photos,
• Perform other assigned duties as deemed necessary
• Remuneration: As per the Bank’s salary scale and benefit scheme
• Terms of employment: Permanent after probationary period
• Registration Deadline: July 07, 2022
Interested applicants who fulfill the a bove criteria can submit their copies of non-returnable CV with the application letter and copy of credentials; including copy of grade 8 ministry certificate and other supportive documents. Applicants should appear in person within original documents within five consecutive working days from the date of announcement, only shortlisted applicants will be communicated for further process.
Position 3 – manager operation management I
Requirements:
• Educational Background: BA/BSc Degree in Economics, Accounting, Management, and other Business-related fields
• Experience: Minimum of four years relevant Banking experience from which one year on Supervisory level.
• Language: Proven proficiency of Amharic and English Languages is Mandatory and Having knowledge of other local language is plus
• Duty Station:
Kali Branch ( Located at Somale Region, Jigjiga Town), Under Dire Dawa District
• Registration Place
Dire Dawa District Office (Located at Dire Dawa Town, Biftu Adugna Mall)
Main Role and Responsibility
• Ensures that correct receipts and advices are issued to customers for all transactions.
• Approves and conforms transactions per approval limit.
• Checks and signs general ledger position after verifying its accuracy against proof sheets.
Reconciles and follows-up accounts, and follow up long outstanding items of suspense nature
• Ensure timely settlement of suspense accounts,
• Ensures proper journalizing, balancing and posting of daily transactions
• Analyzes the genuineness of branch expenses
• Checks, signs or countersigns on documents and all transaction tickets
• Close the income and expense accounts of the branch
• Check blocking order, account closing, lost instruments report and registration of delinquent customers
• Adhere to branch security requirements in control of negotiable instruments
• Balances daily cash transaction
• Ensures the availability & maintenance of working equipment and sufficiency of stationery materials
• Perform other assigned duties by the supervisor
• Required Competency
• Knowledge of the bank’s products/services
• Knowledge of daily GL management
• Understanding of banking operation
• Communication skills
• Marketing skills
• Basic IS skills
• Responsiveness attitude
• Interpersonal skills
• Ability to create team sprit
• Learning agility skill
• Analytical thinking skill
• Relationship building skill
• Remuneration: As per the Bank’s salary scale and benefit scheme
• Terms of employment: Permanent after probationary period
• Registration Deadline: July 07, 2022
Interested applicants who fulfill the above criteria can submit their copies of non-returnable CV with the application letter and copy of credentials; including copy of grade 8 ministry certificate and other supportive documents. Applicants should appear in person within original documents within five consecutive working days from the date of announcement,
only shortlisted applicants will be communicated for further process.
Position 4 – Customer support officer customer advisory officer
Requirements:
• BA degree in Accounting /Management/Business Administration or any other related fields of study and three years of relevant banking or other customer service affiliated industries experience in customer contact operations/Customer Advisory Service.
• Language: Proven proficiency of Afaan Oromoo, Amharic and English Languages is Mandatory.
• Duty Station: Head Office
Customer Experience Sub-Process
• Registration place: Head Office, Human Capital Business Partner Sub-Process (Located at Finfinne City, Kirkos Sub City, Dambel City Center 4th Floor (Kindly use lift no.06))
• Main Role and Responsibility
• Monitoring call center service
• Greet customers warmly and ascertain problem or reason for calling
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members.
• Delivering a comprehensive service to enquiring customers
• Manage and monitor all activities of a call center on a daily basis.
• Ensure customer inquiries are answered promptly.
• Assist and support call center staff in handling customer traffic.
• Schedule and monitor all call center activities.
• Hiring, training, coaching, and leading call center representatives as they provide support for customers.
• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Ongoing coaching and development of the team
• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
• Assisting other management team members in identifying trends and establishing call center goals.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Call listening and giving feedback to Agents on how they can improve.
• Competency Requirement
Functional Competency
• Able to speak clearly with a pleasant tone of voice during communication with customers over the telephone,
• Good communication skills and the ability to build rapport with the customer,
• Proficiency and navigation skills around a PC and ability to browse for information over the internet,
• Ability to use the keyboard at ease in entering data into the Call Center system,
• Knowledge and understanding of end-to-end banking operations,
• Knowledge of banking industry practices and banking products and services,
• Able to listen to customers in an empathetic manner,
• Ability to understand customers’ concerns very quickly and work towards addressing them,
• Excellent interpersonal skills, Proactive, results-oriented, confident, energetic, and able to work under pressure with a positive attitude,
• Excellent approach toward client satisfaction when
it comes to customer service,
• Excellent problem-solving, analytical, and decision-making abilities are required.
• Excellent organization, report-writing, presentation, and planning abilities
Core Competency
• Able to earn others’ trust and respect through consistent honesty and professionalism in all interactions,
• Able to promote cooperation and commitment within a team to achieve goals and deliverables,
• Able and willing to proactively identify the needs of both internal and external customers and work towards fulfilling or exceeding those needs,
• Able to display an ongoing commitment to learning and self-improvement; desiring and trying to acquire new knowledge or skills for work,
• Able to understand and respect cultural values and diversity within and outside the bank’s environment.
Other Competencies
• Effective communication and interpersonal skills.
• Being calm under pressure, emotionally intelligent, and having self-control,
• Empathetic,
• Helping Attitude,
• Ability to solve problems very quickly effectively,
• Being flexible,
• Ability to see things in detail (Paying Attention to the details),
• Ability to coach junior staff and willingness to share knowledge,
• Ability to think out of the box, and
• Advisory skills.
• Remuneration: As per the Bank’s salary scale and benefit scheme
• Terms of employment: Permanent after probationary period
• Registration Deadline: July 07, 2022
Interested applicants who fulfill the above criteria can submit their copies of non-returnable CV with the application letter and copy of credentials; including copy of grade 8 ministry certificate and other supportive documents
Applicants should appear in person within original documents within five consecutive working days from the date of announcement, only shortlisted applicants will be communicated for further process.
Position 5 – manager reward management team
• Requirements:
• MA or BA degree in Economics, Management, Human Resources and other Business-related fields and minimum of seven years relevant experience for BA or five years for MA.
• Language: Proven proficiency of Afaan Oromoo, Amharic and English Languages is Mandatory.
• Duty Station: Head Office
• Human Capital Shared Service Sub-Process
• Registration Place: Head Office, Human Capital Business Partner Sub-Process (Located at Finfinne City,
Kirkos Sub City, Dambel City Center 4th Floor (Kindly use lift no.06))
Main Role and Responsibility
• Lead and provide strategic direction for the development of pay, reward, recognition, and benefits strategies to ensure best practice adoption and alignment with the bank’s strategic objectives;
• Analyze current rewards and recognition programs to ensure they align with the Bank’s business strategy and ensure that rewards programs optimize the ability to attract, motivate and retain top talent;
• Provide expert advice to the leadership and annual remuneration processes, ensuring that they are fair and equitable, and that they are in line with the reward strategy of the bank;
• Ensure that regular benchmarking and market-related pay research are conducted as needed to keep the bank competitive and an employer of choice;
• Advise the bank on the requirements for reward policy compliance, as well as relevant systems and tools;
• Ensure that the payment of salary to employees is made timely;
• Manage different
payment of benefits to employees up on termination of contract of employment;
• Ensure bank wide employees’ benefits are paid and managed as per the bank’s policies and procedures;
• Propose different creative mechanisms of recognition and reward for top performing employees;
• In collaboration with center of expertise team, prepare different employee retention strategies based on the analysis of employee turnover;
• Lead the definition and design of the bank’s Employee Value Proposition, particularly in terms of total rewards and recognition components;
• Conduct organizational surveys to determine what motivates and engages employees and propose accordingly;
• Contribute to the evaluation of existing systems and policies, as well as the development of new policies and programs in the areas of rewards and recognition;
• Collaborate with other HCM Teams in areas of developing different HCM Projects.
Competency Requirement
Leadership Competency
• Ability to building Collaborative Relationships with diverse groups of people;
• Ability to good and timely decisions that keep the bank moving forward;
• Ability to take initiatives on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm;
• Ability to provide direction, delegating, and removing obstacles to get work done;
• Ability to ensure accountability by holding oneself and others accountable for meeting commitments;
• Ability to consistently achieving results, even under tough circumstances;
• Ability to manage conflict situations effectively, with a minimum of noise;
• Ability to influence people by creating a climate where people are motivated to do their best to help the bank to achieve its objectives;
• Ability to optimize diverse talents to meet current and
future business needs of the bank;
• Ability to develop people to meet both their career goals and the bank’s goals;
Core Competency
• Ability to maintain a commitment to honesty; models social, ethical, and organizational values; firmly adheres to codes of conduct and ethical principles;
• Ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner.
• Ability to work effectively with and supports colleagues, fostering a positive and collaborative environment
• Ability to actively pursue technical and personal self-development on an ongoing basis
• Ability to give high concern for optimal operations, making effective decisions (business) with a less possible cost, or efficiency;
• Able to value communities’ values, norms and beliefs and act to discharge responsibilities to obey and serve the community in which the bank operates to earn public credibility;
Functional Competency
• Knowledge of reward management principles;
• Knowledge income taxation;
• Knowledge of Ethiopian Payroll laws;
• Knowledge of human capital management laws and proclamations;
• Ability to provide advisory role for line managers on matters related to human capital management;
• Knowledge of workplace dispute resolution mechanisms;
• Knowledge of devising different Human Capital Management policies and procedures;
• Advanced knowledge of end-to-end Strategic Human Capital Management functions;
• Knowledge of Managing Employee Performance and Succession Planning and Management;
• Knowledge of using MS Excel;
• Knowledge of banking business;
• Remuneration: As per the Bank’s salary scale and benefit scheme
• Terms of employment: Permanent after probationary period
• Registration Deadline: July 07, 2022
Interested applicants who fulfill the above criteria can submit their copies of non-returnable CV with the application letter and copy of credentials; including copy of grade 8 ministry certificate and other supportive documents. Applicants should appear in person within original documents within five consecutive working days from the date of announcement, only shortlisted applicants will be communicated for further process.