Dashen Bank
Position 1 – Branch Relationship Officer
Qualification: Bachelor Degree in business administration, banking, finance, management or related fields.
Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)
Experience: Minimum of four (4) years successful experience in banking or customer contact role
The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities
Place of work: Addis Ababa
Position 2 – District Relationship Officer Conventional/IFB
Qualification: Bachelor Degree in business administration, banking, finance, management or related fields.
Experience: At least five (5) years successful experience in banking or customer contact role
The District Relationship Officer will be responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality relationship management to new and existing customers in assigned district. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.
Place of work: Harar Area
Position 3 – Pool Senior Customer Service Officer Cash I
Qualification: Bachelor Degree in a business-related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience: At least four (4) years of banking experience
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Place of Work: Dire Dawa District Office
Adama District Office
Position 4 – Senior Customer Service Officer – Cash I
Qualification: Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience: At least four (4) years of banking experience
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Place of Work: Doni Branch
Position 5 – Senior District Digital Banking Officer
Qualification: Bachelor Degree in Marketing Management, Business Administration, Economics, Accounting, Management, Banking, Finance or other related fields.
Experience: Minimum of five (5) years relevant experience
Senior District Digital Banking Officer is responsible for acquiring, developing, and retaining digital business users by implementing marketing strategies for successful presence across all market segments. In addition, the role holder is responsible for driving growth of digital business via advertising, personal selling, customer education and promotional activities.
Place of Work: Somali Area
Position 6 – Relief Customer Service Manager
Qualification: Bachelor degree in a business-related field e.g. accounting, management, economics, business administration.
Experience: Minimum of Six (6) years banking experience
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Place of Work: Dire Dawa District Office
Position 7 – Branch Manager Grade I
Qualification: Bachelor degree in a business-related field e.g. accounting, management, economics, business administration
Experience: Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.
The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.
Place of Work: Sheik Mohammed Rashid IFB Branch
Gelemso Branch
Deadline: May 24, 2023
How to Apply:
Interested and qualified applicants should apply through the Above Microsoft Application form links, And follow the below guidelines.
Applicants should fill all the details on the vacancy application form in each jobs and make sure you submit after completing all the questions.
Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV). and upload to ethiojobs vacancy application website.CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).