Dashen Bank SC
Position 1 – Customer Service Officer (Maker) for Branches under Mekelle District Office
Qualification: Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration,Information Technology or any other equivalent fields
Experience: Zero (0) year of experience
Not more than 25 years of age (for external applicants)
Position 2 – Senior Customer Service Officer – Cash I for Branches under Mekelle District Office
Qualification: Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience: At least four (4) years of banking experience
Position 3 – Customer Service Manager I For Branches Under Mekelle District Office
Qualification: Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience: Minimum of Six (6) years banking experience
Position 4 – Branch Relationship Officer -For Branches under Mekelle District Office
Qualification: Bachelor Degree in business administration, banking, finance, management or related fields.
Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)
Experience: Minimum of four (4) years successful experience in banking or customer contact role
Position 5 – Branch Manager Grade I for Branches under Mekelle District Office
Qualification: Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience: Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Office applications and good command of the core banking system.