ACTED Ethiopia
Position – IT Intern
Qualification ,Experience & Skills
Degree in Computer Science, Information Technology, or other related field.
Experience: Fresh graduate ,,mm
Good working knowledge of telecommunications technologies and Network Architectures for both Local Area Networks and Wide Area Networks
Experience working in a windows server environment.
Knowledge working with Microsoft Office suite esp. Outlook & Excel
Excellent communication and inter-personal skills.
Must be able to work in a multi-cultural environment
Excellent analytical, problem solving and negotiation skills
Excellent time-management skills. Able to meet deadlines.
Must be willing to travel to various locations in Kenya, Uganda and Somalia.
Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
High level of integrity, strong sense of responsibility and honesty.
Job Purpose
The IT Intern works under the direct supervision of the Senior Logistics Officer and will be the first point of contact for day-to-day technical support to end users in the Addis Ababa office and in field offices within Ethiopia.
Duties and Responsibilities
IT Support
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Troubleshoot and resolve Technical problems.
Provide technical support to users remotely and onsite.
Ensures that all technical resources are available for meetings i.e. projector, laptops, and cables as request by user.
IT Asset Management
Develops and delivers documentation to ensure appropriate end-user support.
Develops procedures and controls for service improvements and recommend solutions to common problems
Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
Trains co-workers on new or existing functionality or services and Identifies staff training needs based on common problems.
Participates in integration and user acceptance testing.
Enforce IT asset usage policies and standards as outlined in the ACTED ICT policy.
Ensure all bases under his/her jurisdiction have good internet connection and offer backup Data management including backups and recovery
Any other duty that may be requested by your supervisor or Coordination.
Application Procedure:
Qualified national persons with the required skills are invited to submit their applications accompanied by detailed curriculum vitae and cover letter as a single document i.e. with the cover letter being on the first page and the CV starting on the second page, detailing three work related referees and contacts to ethiopia.jobs@acted.org and received on or before 5.00PM on 10TH April 2023 with the subject line “IT Intern-Addis Ababa, Ethiopia”
Please do not attach any other documents while sending your applications, if required they will be requested at a later stage.
Please note that only the shortlisted candidates will be contacted.
ACTED will at no stage of recruitment process request candidate to make payments of any kind. Further, ACTED has not retained any agent in connection with recruitments.
ACTED is committed to protecting beneficiaries within our programmes from exploitation and abuse and any kind of misconduct. ACTED has specific policies, including PSEA and Child Protection, which outlines the expected behaviour and the responsibility of all staff, beneficiaries, consultants and other stakeholders and has zero tolerance towards misconducts. Any candidate offered a job with ACTED will be expected to sign ACTED’s organizational Policies and Code of Conduct as an annex to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
ACTED is an Equal Opportunity Employer.