Safaricom Telecommunications PLC
Position 1- Segment Lead – MASS Segment
Qualifications,Experience & Skills
Upper second class degree in Business or Commerce from a recognized University
5 years working experience in Telecom or FMCG with exposure to Segment Marketing
High-level knowledge of Commercial knowledge.
High level knowledge of MS Office applications.
Position 2 – Senior System Engineer: VAS
Qualifications,Experience & Skills
BSc. Degree or equivalent in one of the following: Telecommunication Engineering/Electrical Engineering/ Electronics engineering/Computer Science/IT.
5+ years’ experience in IT / telecommunication environment or Software Engineering.
Good knowledge in VAS solutions including Messaging, Voice & Service Delivery Platforms.
Experience on development in Java.
Experience with REST API and microservices development.
Strong understanding of virtualization and container infrastructure technology.
Knowledge of Distributed Systems, analytics tools such and Python, Standard Query languages, Procedural Programming languages, Linux/Unix, Shell scripting.
Experience with JavaScript, JSON, XSLT, XML.
Knowledge in TCP/IP, IP Traffic Engineering, SS7 signaling, GSM MAP and SMPP Protocols.
Working knowledge in Unix systems and Databases – Oracle, MySQL.
Deep understanding of 3GPP protocols and interfaces
Position 3 – Senior Accountant – Account Receivable
Qualifications,Experience & Skills
Accounting or related Finance bachelor’s degree from a recognized university with at least CGPA of 3.0 and above.
2-3 years accounting experience in a well-run company in a similar role
Experience in Oracle or any other ERP
Position 4 – Specialist: CVM DevOps & Data Engineer
Qualifications,Experience & Skills
BS or MS in computer science or equivalent practical experience.
At least 2-3 years of Experience in developing data pipelines or extract transform load jobs.
At least 2-3 years of experience with relational databases, including Oracle and MSSQL.
Experience with NoSQL databases, such as HBase, Cassandra, MongoDB.
Experience in data modelling.
At least 2 years of coding experience using Java/python/R.
Experience in collecting, storing, processing and analyzing large volumes of data.
Proficient understanding of databases at the logical, physical, and conceptual levels.
Understanding of big data technologies.
Knowledge of various messaging systems, such as Kafka or RabbitMQ
Position 5 – Specialist: Data Engineer (Big Data)
Qualifications,Experience & Skills
BS or MS degree in Computer Science (or related fields like Electronic Engineering, Physics or Mathematics).
3+ years of software design, development, implementation & deployment experience with backend data services.
4+ years of hands-on experience in any object-oriented programming & scripting languages such as C++, C#, Java, or Python.
Hands on experience in private cloud (docker/ kubernetes-K8s) computing.
Knowledge of data structures and algorithms and algorithm
Advanced working SQL/NoSQL knowledge and experience working with relational/nonrelational databases.
Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
Experience in performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Strong analytic skills related to working with unstructured datasets.
Build processes supporting data transformation, data structures, metadata, dependency and workload management.
A successful history of manipulating, processing, and extracting value from large, disconnected datasets.
Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
Strong project management and organizational skills.
Experience supporting and working with cross-functional teams in a dynamic environment.
Experience with big data tools: Hadoop, Spark, Kafka, Nifi etc.
Experience with relational SQL (Oracle & PostgreSQL) and NoSQL (HDFS Hive, HBase, Cassandra) databases.
Experience with data pipeline and workflow management tools like Airflow, etc.
Position 6 – Specialist: Integration Enterprise Engineering (DXL)
Qualifications,Experience & Skills
BSc degree in IT, Engineering, Computer Science/Software Engineering/IT.
Extensive programming experience using Java J2EE, Spring, Spring boot, SQL, JMS, C++/C# .
Extensive experience with databases – data structures, relational data model, Stored Procedures, PL/SQL development or NoSQL DBs.
Extensive experience of web services/technologies – REST/JSON, WSDL, XML, JavaScript.
Experience with application security technologies (e.g., SSL) to ensure secure applications.
Experience in Agile Development/software life-cycle development (SDLC).
Preferred experience with Apache Tomcat application server, Glassfish and SOA.
Preferred experience with Linux/AIX OS’s.
Hands on with Maven build scripts/ Curie moving to Git Hub
Strong Critical thinkers/ work independent
Position 7 – Specialist: Machine learning (ML) Engineer
Qualifications,Experience & Skills
BS or MS degree in Computer or Actuarial Science (or related fields like Data Science or Quantitative field).
3+ years of software design, development, implementation & deployment experience with backend data services.
Knowledge of R, SQL, and Python; familiarity with Scala, Java or C++ is a mandatory.
Proven experience as a Data Scientist, Machine Learning & Modelling, Artificial Intelligence & Advanced Data Analytics.
Experience in data mining
Understanding of machine-learning and operations research
Experience using business intelligence tools (e.g., Superset, Tableau, Power BI) and data frameworks (e.g., Hadoop, S3 buckets)
Analytical mind and business acumen
Strong math skills (e.g., statistics, algebra, and linear equations)
Problem-solving aptitude
Position 8 – Specialist: Revenue Assurance & Fraud Management (RAFM) – Investigations
Qualifications,Experience & Skills
Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
3 years’ experience a busy telecommunication/ IT environment or Software Engineering with good knowledge in planning for RAFM Solutions, either in Revenue Assurance or Fraud Management
Working knowledge in Unix systems and Databases – Oracle, MySQL.
Working knowledge of investigative tools and case management
Expertise in various analytics tools such and Python, Standard Query languages, Procedural Programming languages, Linux/Unix, scripting,
Domain experience in GSM and IT is a must.
Broad technical expertise combined with business acumen and strong consulting skills.
Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills.
Excellent communication skills – must be able to listen to customers, document requirements quickly & accurately, and review written materials for accuracy. Must also be able to communicate specifications to persons at all technical levels.
Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience.
Ability to communicate and influence others.
Ability to drive initiatives without any formal authority in an ambiguous and startup environment.
Broad technical expertise combined with business acumen and strong consulting skills.
Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills.
Ability to drive initiatives without any formal authority in an ambiguous and startup environment.
Position 9 – Specialist: Revenue Assurance & Fraud Management (RAFM) – Systems Operations
Qualifications,Experience & Skills
Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
3 years’ experience a busy telecommunication/ IT environment or Software Engineering with good knowledge in planning for RAFM Solutions, either in Revenue Assurance or Fraud Management.
Working knowledge in Unix systems and Databases – Oracle, MySQL.
Expertise in various analytics tools such and Python, Standard Query languages, Procedural Programming languages, Linux/Unix, scripting,
Domain experience in GSM and IT is a must.
Broad technical expertise combined with business acumen and strong consulting skills.
Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills.
Excellent communication skills – must be able to listen to customers, document requirements quickly & accurately, and review written materials for accuracy. Must also be able to communicate specifications to persons at all technical levels.
Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience.
Ability to communicate and influence others.
Ability to drive initiatives without any formal authority in an ambiguous and startup environment.
Broad technical expertise combined with business acumen and strong consulting skills.
Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills.
Ability to drive initiatives without any formal authority in an ambiguous and startup environment.
Position 10 – Specialist: Software Engineer (Digital Channels developer)
Qualifications,Experience & Skills
BSc degree in IT, Engineering, Computer Science/Software Engineering.
Extensive programming experience using Java J2EE, Spring, Spring boot, SQL, JMS /C++/C#.
Extensive experience with databases – data structures, relational data model, Stored Procedures, PL/SQL development or NoSQL DBs.
Extensive experience of web services/technologies – REST/JSON, WSDL, XML, JavaScript.
Experience with application security technologies (e.g. SSL) to ensure secure applications
Experience in Agile Development/software life-cycle development (SDLC).
Preferred experience with Apache Tomcat application server, Glassfish and SOA.
Preferred experience with Linux/AIX OS’s.
Hands on with Maven build scripts/ Curie moving to Git Hub
Strong Critical thinkers/ work independent
Position 11 – Specialist: Tibco DevOPs Engineer
Qualifications,Experience & Skills
BSc Degree in Computer Science/IT & Software Engineer or related field of study.
At least 1 years’ experience as Devops engineer.
2+ years of experience in microservices development using Java, JEE, spring, spring MVC, spring boot, MAVEN, spring cloud.
Experience working in cloud-native environments.
Familiar with Microservices design.
Experience developing solutions using agile, DevOps, testing, and CI/CD automation tools such as Jenkins, JMeter, Git, Stash, Sonar Qube etc.
Knowledge of different Authentication/Authorization mechanisms e.g., Basic, OAuth, JWT, Kerberos, etc.
Knowledge of Cloud technologies and different services e.g., AWS, Docker, Kubernetes, Open Shift, TLS/SSL concepts and their working mechanism.
Process Management, Memory Management, Performance management, application Scaling, etc.
Good knowledge of databases (Postgress/ Oracle /SQL Server, Mongo DB) and proficient in writing / analyzing SQL queries.
Excellent expertise in Java 8, Multithreading, Microservices, Spring core and Spring JPA.
Understanding of the Design Patterns, Architectural Blueprints, UML, and Application Design.
Work in shifts
Understanding of ITIL processes.
Position 12 – Regional Network Quality Specialist- Dire Dawa
Qualifications,Experience & Skills
BSc degree in Electrical Engineering or related field of study.
Minimum 4 years of related experience in telecom environment.
Understanding of basic telecommunications principles
Understanding of basic business principles
Deciding and Initiating Action
Relating and Networking
Applying Expertise and Technology
Analyzing
Delivering Results and Meeting Customer Expectations
Achieving Personal Work Goals and Objectives
Position 13 – Specialist: Transmission Network Engineering
Qualifications,Experience & Skills
Degree in Electrical and Electronics / Telecommunications Engineering or related field.
2-3 years experience in a telecommunications environment – Involved in Transmission Network design, planning, installations / commissioning projects would be an added advantage.
Basic understanding / knowledge of various transmission network technologies.
Computer literate – Able to use basic computer packages.
Analytical skills
Attention to details
Communication and interpersonal skills
Trouble shooting and problem-solving skills
Position 14– Retail Centre Team Leader
Qualifications,Experience & Skills
Must have a degree in a Business discipline / Social Sciences from a recognized university;
Must have 2-4 years working experience in a busy Retail Environment
Must have 2 years’ experience in people management in a commercial environment
Must have a proven sales record with ability to drive sales though a team
Excellent knowledge of Safaricom products and services.
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
Mentoring/coaching skills/experience.
Excellent interpersonal skills.
Leadership skills
Trainer of trainer’s skills will be an added advantage
Problem solving and decision-making skills.
Excellent knowledge of Safaricom products and services.
Must be willing to work anywhere in the country
Position 15 – Retail Experience Executive
Qualifications,Experience & Skills
Bachelor’s degree from a recognized university.
Minimum 1 year experience as Team leader /CEA at Safaricom Customer care with distinctive
Understanding of English and local language both written and spoken.
Literacy in basic computer applications such as MS word, excel, outlook etc.
Ability to cope with pressure from customers while delivering quality service.
Ability to accurately perform cash transactions.
Knowledge of Telecommunication products and services.
Good listening and critical problem-solving skills.
Ability to verify billing records.
Ability to do cash & bank reconciliations.
Ability to accurately perform cash transactions.
Ability to transact different currencies and payment method.
Ability to make accurate payment entries.
Able to probe and ask questions to get more information from customers.
Able to advice the customers on products that best suits their needs/lifestyle.
Able to explain the value of the service offered to the customer by comparing with what is available in the market.
Application Processs
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.