Safaricom Ethiopia
Position 1 – Corporate Account Manager -Asosa
Qualification,Experience & Skills
Marketing, Sales, Business administration or Economics Degree, or relevant degree with over 4 years’ experience in sales, marketing, customer/account management.
Post graduate certification in Sales & Marketing, business administration will be an added advantage.
Exposure in Service and/or Customer management for major corporate clients, commercially savvy with a detailed understanding of the technologies the company is selling and issues that typically arise
Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.)
Understanding of English and local language both written and spoken.
Literacy in basic computer applications such as MS word, excel, outlook, etc.
Ability to cope with pressure from customers while delivering quality service.
Ability to accurately perform cash transactions.
Knowledge of Telecommunication products and services.
Good listening and critical problem-solving skills.
Well-developed presentation skills with attention to detail
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Customer handling, Account management and customer retention skills
Position 2 – Corporate Account Manager-Wolaita Sodo
Qualification,Experience & Skills
Marketing, Sales, Business administration or Economics Degree, or relevant degree with over 4 years’ experience in sales, marketing, customer/account management.
Post graduate certification in Sales & Marketing, business administration will be an added advantage.
Exposure in Service and/or Customer management for major corporate clients, commercially savvy with a detailed understanding of the technologies the company is selling and issues that typically arise
Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.)
Understanding of English and local language both written and spoken.
Literacy in basic computer applications such as MS word, excel, outlook, etc.
Ability to cope with pressure from customers while delivering quality service.
Ability to accurately perform cash transactions.
Knowledge of Telecommunication products and services.
Good listening and critical problem-solving skills.
Well-developed presentation skills with attention to detail
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Customer handling, Account management and customer retention skills
Position 3 – Digital Communications Manager
Job Responsibilities
Design and execute Digital PR and Social Media strategies.
Cultivate and manage the execution of Corporate Communication strategies on online media.
Coordinate and manage the company’s online reputation
Manage the development and update of all websites and digital assets.
Drive and support social media communications for the Executive Leadership team.
Cultivate and maintain online media relations by collaborating with various online influencers, bloggers, and publishers
In collaboration with corporate communications manager, Brand and Marketing team and other business units, develop relevant social media messages
Give input into the creative development process as the channel custodian on what works aligned to the media strategy
Ensure quality of content to be shared on all online media.
monitoring and analyzing social media campaign performance data in order to suggest structural improvements that will optimize ad campaigns.
responsible for identifying new digital opportunities, keeping up with the dynamic trends
Collect and package data driven actionable insights from the media platforms with clear recommendations to the business
Core competencies, knowledge, and experience
Knowledge:
Professional experience as a Digital Marketing Manager or Community Manager
A track record of developing digital media strategies
Knowledge of best practices for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc.
Excellent verbal and written communication skills
Ability to craft engaging content for digital communications
Experience
Proven experience of social media management
Ability to strategically manage communications
ability to produce high quality, professional text and to flex tone of voice depending on topic or audience
Proven capability in acquiring good user-level skill on a wide range of tools that are used in the communications world
Data analytics skills – Proven ability to draw analyse data and draw insights
Demonstrate awareness of current trends
Ability to operate in complexity and speed
Must have technical / professional qualifications:
A Bachelor’s / Master’s degree or in either Communications, Journalism, PR Marketing or equivalent
5-8 years of professional experience as a Digital Marketing Manager or Community Manager role
Fluent English and Amharic proficiency
Knowledge of any other, one or more Ethiopian language (preferably one of the main 5 languages)
Position 4 – Internal Communications Manager
Qualification,Experience & Skills
A Bachelor’s / Masters degree or in either Communications, Journalism, PR Marketing or equivalent
8 years hands-on experience in internal communications
Fluent English and Amharic proficiency
Knowledge of any other, one or more Ethiopian language (preferably one of the main 5 languages)
Position 5 – Senior Internal Auditor
Qualification,Experience & Skills
Bachler degree in Business or Technology from a recognized University.
Professional certification in accounting (CPA/ACCA). Other qualifications e.g. CISA, CIA would be an added advantage.
3-5 years working experience in auditing of Telecommunication/ Technology intensive controls and project assurance in a reputable professional audit firm or internal audit environment.
Experience in successfully executing audit engagements projects assurance.
Good knowledge of key applications supporting core business processes.
Excellent documentation, communication and stakeholder engagement skills.
Position 6 – Hotel Accommodation Officer
Qualification, Experience & Skills
Bachelor’s degree or diploma Travel and/or Logistics Management or a business-related course from an accredited college or university
At least 3 years’ experience working in a similar position within customer relations, concierge and travel services, both for domestic or international booking.
Inbound and outbound logistics will be an added advantage
Innovative and creative abilities
Presentation and Conceptual skills are essential
Good communications, interpersonal, relationship building and listening skills