Safaricom Ethiopia PLC
Safaricom Ethiopia is owned by an international consortium including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest international trading and business investment companies; and British International Investment (BII) – the UK’s development finance institution and impact investor.
Position 1 – Corporate Account Manager
Job Requirements
Marketing, Sales, Business administration or Economics Degree, or relevant degree with over 4 years’ experience in sales, marketing, customer/account management.
Post graduate certification in Sales & Marketing, business administration will be an added advantage.
Exposure in Service and/or Customer management for major corporate clients, commercially savvy with a detailed understanding of the technologies the company is selling and issues that typically arise
Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.)
Understanding of English and local language both written and spoken.
Literacy in basic computer applications such as MS word, excel, outlook, etc.
Ability to cope with pressure from customers while delivering quality service.
Ability to accurately perform cash transactions.
Knowledge of Telecommunication products and services.
Good listening and critical problem-solving skills.
Well-developed presentation skills with attention to detail
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Customer handling, Account management and customer retention skills
Place of Work: Addis Ababa, Adama, Oromia
Position 2 – Regional Sales Manager
Job Requirements
Marketing, Sales, Business administration or Economics Degree, or relevant degree with over 6 years’ experience in sales, marketing, customer/account management.
Post graduate certification in Sales & Marketing, business administration will be an added advantage.
Industry certification e.g., Cisco (CCNA/CCDA and above), CISSP, AWS, Microsoft Azure or similar will be an added advantage
Experience in sales management of ICT and enterprise solution is an added advantage
Experience in B2B sales and operation management
Team player, strong influence and relationship management
Ability to engage and influence at all levels of management, internally and externally.
Has worked in a fast-paced, dynamic environment and must have good problem-solving skills, excellent communication, and interpersonal skills
Well-developed presentation skills with attention to detail
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Ability to create and develop efficient processes
Project management skills
Place of Work: Addis Ababa, Adama, Hawassa and Dire Dawa
Position 3 – Enterprise Partner Management Specialist
Job Requirements:
Bachelor’s Degree in a Business-related field.
Post graduate certification in Sales & Marketing will be an added advantage.
3-5 years’ experience in Sales, Marketing, Sales channel management, Partner management,
Place of Work: Addis Ababa
Position 4 – Territory Account Manager
Job Requirements
A Bachelor’s degree in a business or related field
At least 3 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with a detailed understanding of the technologies the company is selling and issues that typically arise
Work experience of 2 years in field sales, preferably B2B environment
Tech Savvy, Quick learner with an affinity to technology development and advancements
Good Knowledge of general Safaricom products and services, and expert knowledge of Safaricom EBU products and services, as well as internal processes
Demonstrate ability to implement processes and handle cross functional issues from end to end.
Demonstrate high level of integrity and strict adherence to laid down process while putting customer first
Innovative with great negotiation skills
Place of Work: Addis Ababa
Position 5 – Specialist: Business Intelligence
Job Requirements:
BSc/BA in Computer Science, Engineering, or relevant field
Proven experience as a BI Developer
Industry experience is preferred
Background in data warehouse design (e.g., dimensional modelling) and data mining
In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
Familiarity with BI technologies (e.g., Microsoft Power BI, Oracle BI)
Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
Proven abilities to take initiative and be innovative
Analytical mind with a problem-solving aptitude
Place of Work: Addis Ababa
Position 6 – Specialist: Business Intelligence (Power BI)
Job Requirement
Proven experience as a Power BI specialist.
Industry experience is preferred
Background in data warehouse design (e.g., dimensional modelling) and data mining
In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
Familiarity with BI technologies (e.g., Microsoft Power BI, SSAS)
Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
Proven abilities to take initiative and be innovative
Analytical mind with a problem-solving aptitude
BSc/BA in Computer Science, Engineering, or relevant field
Place of Work: Addis Ababa
Position 7 – Core Network Planning and Optimization Engineer
Job Requirements
- Degree in Telecommunications, Electronic Engineering or related field of study.
- Minimum 3 years of network planning, optimization and engineering experience in a wireless environment either with an MNO, carrier or a vendor/consulting firm serving this industry
- Strong knowledge and experience in systems integration techniques, system engineering, systems management, and KPI reporting.
- Hands-on experience in OSS and network probing tools.
- Knowledge of 2G/3G/4G Core Network technologies and optimization skills and methods (parameters, KPI’s reporting, configuration)
- Good knowledge on Core CS, IMS/EPC 2G/3G/4G signaling and protocol layers (SS7, Diameter, SIP/SIP-I, MAP/ISUP/, TCP/IP, GTP C/U, S1AP, RANAP, etc.
- Understanding of Mobile Network different interfaces (i.e. Iu, A, Gx, Gy, S1, S5, S11, S6a, SGS, Gi, ISUP, BICC, MAP, CAP, SIP, ISC, Sh, Cx, Rx, Mw etc.)
- Knowledgeable in Network Function Virtualization infrastructure (NFVi)
- Experience in analysis and optimization in telecommunications environment
- Knowledge of VoWifi will be an added advantage.
- Ability to work independently and must have prior knowledge on how to escalate network issues.
Place of Work: Addis Ababa
Position 8 – Core Network Planning and Optimization-Lead
Job Requirements
- Degree in Telecommunications, Electrical Engineering and Communication Engineering or related field of study.
- Minimum 7 years of network planning, optimization and engineering experience in a wireless environment either with an MNO, carrier or a vendor/consulting firm serving this industry
- Strong knowledge and experience in systems integration techniques, system engineering, systems management, and KPI reporting.
- Hands-on experience in OSS and network probing tools.
- In-depth knowledge of 2G/3G/4G Core Network technologies and optimization skills and methods (parameters, KPI’s reporting, configuration)
- Good knowledge on Core CS, IMS/EPC 2G/3G/4G signaling and protocol layers (SS7, Diameter, SIP/SIP-I, MAP/ISUP/, TCP/IP, GTP C/U, S1AP, RANAP, etc.
- Understanding of Mobile Network different interfaces (i.e. Iu, A, Gx, Gy, S1, S5, S11, S6a, SGS, Gi, ISUP, BICC, MAP, CAP, SIP, ISC, Sh, Cx, Rx, Mw etc.)
- Solid understanding of IP networking and related technology
- Knowledgeable in Network Function Virtualisation infrastructure (NFVi)
- Experience in analysis and optimization in telecommunications environment
- Knowledge of VoWifi will be an added advantage.
- Ability to work independently and must have prior knowledge on how to escalate network issues.
Place of Work: Addis Ababa
Position 9 – Packet Core Planning Engineer
Job Requirements
- Degree in Telecommunications, Electrical Engineering and Communication Engineering, or related field of study.
- Minimum 3 years of network planning and engineering experience in a wireless environment either with a carrier or a vendor/consulting firm serving this industry
- Strong knowledge and experience in systems integration techniques, system engineering, systems management, and KPI reporting.
- Strong knowledge in GTP, SIGTRAN (SS7), RADIUS and DIAMETER protocols
- Sound understanding of GSM/3G/LTE/5G architecture with respect to Core Networks
- Strong knowledge of IP networking and related technology
- Knowledgeable in Network Function Virtualization infrastructure (NFVi)
- Entry to intermediate level – Linux/unix
- Experience in fault management and resolution in a telecommunications environment
- Experience with Nokia core systems will be an added advantage
- Knowledge of VAS, prepaid billing and RAN will be an added advantage.
- Ability to work independently and must have prior knowledge on how to escalate network issues.
Place of Work: Addis Ababa
Position 10 – Fleet Coordinator
Job Requirement
- BA In Supply Chain Management and Logistics
- 2 – 3 years’ experience in a similar role
- Experience with onboarding Telematics and Utilization tracking system
- Strong interpersonal & communication skills and able to work with various stakeholder groups
Place of Work: Addis Ababa
Position 11 – Hotel Accommodation Officer
Requirements
- Bachelor’s degree or diploma Travel and/or Logistics, fleet management or a business-related course from an accredited college or university
- At least 3 years’ experience working in a similar position within customer relations, concierge, travel services, domestic or international relocations and inbound and outbound logistics
- Innovative and creative abilities
- Presentation and Conceptual skills are essential
- Good communications, interpersonal and listening skills
- A ‘Can Do’ attitude to drive results and get the job done on time and to the customers’ satisfaction
- A valid driving license
- Proficiency in Microsoft Office and any other software relevant to Relocation Services Management
- Applies Health& Safety policy, structures and systems to ensure the business delivers a safe working environment
Place of Work: Addis Ababa
Position 12 – Vendor Administrator
Core competencies, knowledge and experience:
- At least 2 years experience in an administrative role
- Knowledge on Facilities Management will be an added advantage
- Strong negotiation skills
- Strong relationship management skills
- Strong collaborative skills
- A degree in Business Management
- Certificate in Facilities Management
Place of Work: Addis Ababa
Position 13 – Billing and VAS Specialist
Job Requirements
- Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT and Master’s degree will be an additional asset.
- Working knowledge in Unix systems and Databases – Oracle, MySQL.
- Expertise in various analytics tools such and Python, Standard Query languages
- Experience in Procedural Programming languages, Linux/Unix, scripting,
- Proficiency in networking protocols – TCP/IP, professional certification e.g. CCNA/CCNP or equivalent is preferred
- Domain experience in GSM and IT is a must
- Working knowledge in Cloud and virtualization
- Good knowledge in planning for VAS solutions including Messaging, Voice, Video & IOT.
- Broad technical expertise combined with business acumen and strong consulting skills.
- Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills
- Excellent communication skills – must be able to listen to customers, document requirements quickly & accurately, and review written materials for accuracy. Must also be able to communicate specifications to persons at all technical levels.
- Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience.
- Ability to communicate and influence others.
- Ability to drive initiatives without any formal authority in an ambiguous and startup environment
Place of Work: Addis Ababa
Position 14 – Operation Center Technician
Job Requirements
- Proven experience as a network operation center technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of telecommunication environment
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field
Place of Work: Addis Ababa
Position 15 – Power Expert
Job Requirements
- Strong knowledge and experience in Power systems and switchgears.
- Basic understanding of GSM/3G/LTE/5G architecture with respect to power equipement.
- Solid understanding of MS Office skills with abilty to demonstrate practical knowledge.
- Experience in people manangement and team work skills.
- Excellent in communication skills both written and spoken.
- Knowledge in energy management and conservation.
- Basic knowledge in Renewable energy.
- Basic knoledge in Health and safety policies and procedures.
- Ability to work independently and must have prior knowledge on how to escalate network issues.
Place of Work: Addis Ababa
How To Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
Apply Here
https://safaricom.et/index.php/careers/new-vacancies
The closing date for receiving applications on some positions is Thursday January 5, 2023.
The closing date for receiving applications is Friday, January 9, 2023