Safaricom Telecommunication Ethiopia
Position 1 – Segment Lead
- Qualification – Bachelor’s degree in Business or Commerce from a recognized University
- Must have prior and demonstrable experience working in the following regions: Dire Dawa, Jijiga and Harar
- Experience – 5 years working experience in Telecom or FMCG with exposure to Segment Marketing
- High level Commercial knowledge.
- High level knowledge of MS Office applications.
- Work place – Dire Dawa, Jijiga and Harar
- Deadline – May 30/22
- Apply here – https://net/display-job/391903/Segment-Lead.html
Position 2 – CX Specialist
- Qualification – Bachelor’s degree in a Business/ Social Science discipline from a recognized university
- Experience – 4+ years’ experience working in a Call Centre environment within a service-oriented organization. Work in telecommunication, Banking or airline sector will be an added advantage, at least one-year experience in a process and/or product enablement function
- Excellent knowledge of telecommunications technology and products
- Knowledge of Call center technologies and operations desirable
- Understands CX best practices
- Has knowledge and/or experience of customer feedback surveys e.g. NPS, CSAT, CES
- Self-motivated, requiring little supervision and able to meet strict deadlines
- Process and ISO Certification would be an added advantage
- Work place – Various Cities
- Deadline – May 30/22
- Apply here – https://net/display-job/391903/Segment-Lead.html
Position 3 – Analyst – Quality Assurance
- Qualification – Bachelor’s degree in a Business/ Social Science discipline from a recognized university
- Experience – 4+ years’ experience working in a Call Centre environment within a service-oriented organization. Work in telecommunication, Banking or airline sector will be an added advantage; at least one-year experience in Quality Management or audit environment
- Excellent knowledge of telecommunications technology and products
- Knowledge of Call center technologies and operations desirable
- Has knowledge and understanding of key deliverables in the quality assurance process i.e. Quality evaluation, Creation of assessment forms, Appeals, Calibration etc.
- Has first-hand knowledge and/or experience of customer feedback surveys e.g. NPS, CSAT, CES
- Knowledge and experience in quality management system (QMS) needed
- Quality Assurance training/Certification would be an added advantage
- Work place – Various Cities
- Deadline – May 30/22
- Apply here – https://net/display-job/3919403/Segment-Lead.html
Position 4 – Retail Stock Controller-Dire Dawa
- Qualification – Degree in Business field preferably accounting or supply and logistics options
- Experience –Must have worked in a busy Retail environment for at least 2 years.
- At least 2 years experience in logistics, procurement or stocks management in an accounting environment
- CIPS or CPA1 is an added advantage
- Work place – Dire Dawa
- Deadline – May 26/22
- Apply here – https://net/display-job/3919403/Segment-Lead.html
Position 5 – Retail Experience Executive-Dire Dawa
- Degree from a recognized university.
- Minimum 1 year experience in frontline customer facing service environment.
- Understanding of English and local language both written and spoken.
- Literacy in basic computer applications such as MS word, excel, outlook etc.
- Ability to cope with pressure from customers while delivering quality service.
- Ability to accurately perform cash transactions.
- Knowledge of Telecommunication products and services.
- Good listening and critical problem-solving skills.
- Work place – Dire Dawa
- Deadline – May 26/22
- Apply here – https://net/display-job/3919403/Segment-Lead.html